Shipping & Returns
Please note: Any Credit Card charges or credits will show up on your statement from imperialtextile.com.
Most shipments are sent via FedEx, cost is determined based on the weight of your package. All shipments include insurance. Most orders ship within 2-3 business days. Please allow custom orders (embroidery and select table linen) up to 2 weeks to be shipped. Sometimes orders will arrive in separate packages as they ship from different warehouses, please allow 24-48 hours before contacting us about missing orders. We do not normally accept C.O.D.s, call us for more information on C.O.D.s. All international shipments will require a signature and you may be required to pay duty and taxes at the time of delivery, please be aware of this. We reserve the right to change your shipping carrier should we feel there is a better carrier for your shipment, based on your location and package weight. We will not make any changes that could delay your shipment. If you need more information please call us.
Most international shipments will require you to pay duty, taxes and brokerage, at the time of delivery. If you do not pay these at the time of delivery, you will be billed for these charges. We require a sign off acknowledging this before processing any international order for this reason.
Note about shipping promotions - unless otherwise noted, free or discounted shipping promotions are for Home Delivery/Ground services, in the 48 U.S. continental states. Some exclusions may apply. Prior sales are excluded.
Please note that only one promotion may be applied to an order at a time.
We will always make good to correct an error, if one is made, at no cost to you. If you believe we made a mistake with your order please contact us, if we are at fault we will email you a pre-paid shipping label that you can use to return the items. We will either correct the shipment or issue a credit if necessary. You have 5 business days from the day you receive the order to notify of us about any mistakes. After that we will consider your shipment to be correct and your order final.
Not all items are returnable. Non-returnable items include:
Table and household linens (bed linens, bath linens, tablecloths, napkins, skirting, chair covers, sashes, towels, etc.)
NOTE: There should be no need for a return on these items, we will mail you samples before purchasing at a nominal fee. If you would like a sample of any table linen item please contact us.
Any custom item, meaning anything with embroidery or screen printing, hemming, custom sizing, etc.
If you are not certain if the item you are ordering is returnable, please contact us before you purchase it.
You have 20 days from the date your order was shipped to request a return, once that time has passed there is no guarantee. Unless otherwise noted, there will be a minimum 20% re-stocking fee (or $5, whichever is greater) on all returned goods. If you are not certain what you are ordering is what you need, for example that the size is correct, please call us for help.
All returns must be approved in advance, you will be issued an RA# you can use to return items. Items must be un-damaged and un-washed refolded and put back in original packaging with tags. Formal shirts must be unopened in their original packaging in order to be accepted for return. To obtain an RA# please call or email us. Once an RA# has been issued it is only valid for 10-days. Your return shipment must be dated within those 10 days or it may not be accepted.
Credits on returns: If you received a shipping discount on your order, you will be credited for the cost of goods, minus any restocking fees, and minus the difference of the actual cost of shipping and what you paid.
Example: Say you ordered $100 worth of product and got a $5 shipping deal, but the actual cost to ship the goods was $11.34. If you were to return the goods, we would take $6.34 out of the credit to cover our actual shipping cost. You paid $5 for shipping and we paid $6.34 for you. So you would receive a credit of $100 - $6.34 = $93.66, minus any additional restocking fees.
Any questions regarding our return policy can be directed to 1-800-870-4494.
Clearance products consist mainly of over-stocks and irregulars. Since we offer these products at heavily discounted prices, they are all non-returnable.
Please keep in mind that a lot of these products will sell out and not be available again, while we will probably have similar products, you may not be able to re order the same product/color.
Please note clearance products come in different fabrics and weaves, and even though you may be ordering the same napkins, different colors may look slightly different.
While we do our best to represent the products accurately and honestly, colors swatches and sizing is still going to look slightly different for everyone, depending on your computers monitor settings. If you are looking for an exact color, please call us as we can probably send you a sample. 1-800-870-4494.